Cookie Policy

Scope of this policy

This cookie policy applies to:

• visitors of any website or online portal operated by Semble (the "Website");
• patients who access the patient interface made available by Semble on behalf of healthcare professionals (the “Patient Portal”), via a secure link sent to them by their practitioner.

What are cookies, web beacons and similar technologies?

Cookies or similar technologies (hereinafter “cookies”) refers to any mechanism, file, or technology placed on a website or in an email message that allows information to be stored or accessed on a visitor’s device, or tracking beacons (web beacons or pixels) used to monitor the visitor’s behaviour.

These technologies may be activated while browsing a website, reading an email, or using a mobile application or software, regardless of the device used.

Cookies have multiple uses and allow us to identify the terminal and record certain information relating to the use of our service. Some of these cookies are strictly necessary for the use of our online service, that you have explicitly requested, and are therefore not subject to consent. Others, which do not meet these criteria, require your consent before the cookies are deposited such as cookies for audience measurement or advertising purposes.

How do we use cookies?

Semble and its partners use different types of cookies:

<div class="table-scroll"><table><tr><td>1. Strictly necessary cookies:</td><td>ensure that our Website functions properly, and include cookies that help you log in, provide core services that you have explicitly requested, as well as keep our Website secure; these cookies do not require your consent.</td></tr><tr><td>2. Functional (preference) cookies:</td><td>enable the Website to remember the settings and choices you make (such as language, region, or player options) so that our services work in a consistent and personalised way during your visits.</td></tr><tr><td>3. Audience measurement and visitor personalisation cookies:</td><td>measure the audience of our Website and analyse the behaviour of visitors to improve the way the website works, to improve visitor’s experience and to propose relevant content to their interests.</td></tr><tr><td>4. Advertising and targeting cookies:</td><td>collect data about a visitor's online behaviour and preferences, enabling targeted advertising across different sites.</td></tr></table></div>

Furthermore, Semble uses web beacons, also called “tracking pixels”, in the email communications we send you to get information about the opening rate of our emails. This allows us to evaluate and improve the performance of our campaigns and to adjust the frequency or stop sending them to maintain campaign deliverability.

What are the cookies deposited on our Website?

Strictly necessary cookies

The following cookies are essential for the Site to function. We don't have to ask for your consent to store these cookies on your browser.

<div class="table-scroll"><table><thead><tr><th>Cookie provider</th><th>Cookie name</th><th>Purpose of cookie</th><th>Duration of cookie</th></tr></thead><tbody><tr><td>Cloudflare</td><td>__cf_bm</td><td>This cookie helps distinguish between humans and bots to protect the website from malicious traffic, abuse, and spam.</td><td>30 minutes</td></tr><tr><td>Cloudflare</td><td>_cfuvid</td><td>This cookie helps to apply security settings per visitor session and maintain site performance and protection.</td><td>Expires at the end of the session</td></tr><tr><td>Semble</td><td>CookieConsent</td><td>This cookie stores the visitor’s cookie category preferences (accepted or declined) to respect their consent choices on future visits, specifically for cookies provided by Google.</td><td>6 months</td></tr><tr><td>HubSpot</td><td>hs_cookie_cat_pref</td><td>This cookie stores user consent preferences per cookie category for HubSpot scripts.</td><td>6 months</td></tr><tr><td>Google reCAPTCHA</td><td>_GRECAPTCHA</td><td>This cookie stores information needed for reCAPTCHA’s risk analysis, to distinguish humans from bots and protect forms against spam and abuse</td><td>6 months</td></tr><tr><td>Google / YouTube</td><td>VISITOR_PRIVACY_METADATA</td><td>This cookie stores user privacy and consent settings for YouTube.</td><td>6 months</td></tr></tbody></table></div>

Functional (preference) cookies

We use functional cookies to help our services work properly and remember your settings. These cookies require your consent before being deposited:

<div class="table-scroll"><table><thead><tr><th>Cookie provider</th><th>Cookie name</th><th>Purpose of cookie</th><th>Duration of cookie</th></tr></thead><tbody><tr><td>LinkedIn</td><td>lidc</td><td>This cookie manages traffic routing between servers and contributes to the proper functioning of LinkedIn services.</td><td>1 day</td></tr></tbody></table></div>

Audience measurement and visitor personalisation cookies

We use cookies for audience measurement and content personalisation to analyse site usage and improve your experience, by tailoring certain content based on your interactions. These cookies require your consent before being deposited :

<div class="table-scroll"><table><thead><tr><th>Cookie provider</th><th>Cookie name</th><th>Purpose of cookie</th><th>Duration of cookie</th></tr></thead><tbody><tr><td>Google</td><td>_gid</td><td>This cookie stores a unique ID for each visitor to generate statistics on how the website is used.</td><td>1 day</td></tr><tr><td>Google</td><td>_ga</td><td>This cookie assigns a unique ID to each visitor for analytics.</td><td>13 months</td></tr><tr><td>Google</td><td>_gat</td><td>This cookie helps limit the rate of requests sent to analytics services in order to manage traffic and performance.</td><td>1minute</td></tr><tr><td>Microsoft Clarity</td><td>_clck</td><td>This cookie stores a unique user ID and preferences in order to recognise returning visitors and analyse how they use the site.</td><td>1 year</td></tr><tr><td>Microsoft Clarity</td><td>_clsk</td><td>This cookie connects several page views by a visitor into a single session recording for analytics purposes.</td><td>1 day</td></tr><tr><td>Hubspot</td><td>_hstc</td><td>This cookie contains the visitor’s ID, the date of the first visit, last visit, and total number of visits. It is used to track visitor behaviour and analyse site usage.</td><td>6 months</td></tr><tr><td>Hubspot</td><td>__hssrc</td><td>Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.</td><td>Session</td></tr><tr><td>Hubspot</td><td>__hssc</td><td>This cookie keeps track of sessions.</td><td>30 minutes</td></tr><tr><td>Google / YouTube</td><td>VISITOR_INFO1_LIVE</td><td>This cookie stores bandwidth and preferences for embedded YouTube players and measures usage.</td><td>6 months</td></tr><tr><td>Google / YouTube</td><td>YSC</td><td>This cookie stores a unique ID to keep statistics of what videos a user has seen.</td><td>Session</td></tr></tbody></table></div>

Advertising and targeting cookies

We use third-party targeting cookies to personalise and measure the effectiveness of advertising on our Site and partner sites, based on the pages you visit. These cookies require your consent before being deposited:

<div class="table-scroll"><table><thead><tr><th>Cookie provider</th><th>Cookie name</th><th>Purpose of cookie</th><th>Duration of cookie</th></tr></thead><tbody><tr><td>Hubspot</td><td>hubspotutk</td><td>This cookie tracks visitor’s identity and behaviour.<br/>It is passed to Hubspot on form submission and used when deduplicating contacts.</td><td>6 months</td></tr><tr><td>Leadfeeder / Dealfront</td><td>_lfa</td><td>This cookie is set by Leadfeeder to identify and recognise a visitor’s browser across visits, analyse the pages viewed and activity on the website, and help identify the company associated with a visit for B2B sales and marketing purposes.</td><td>1 year</td></tr><tr><td>Meta<br/>(Facebook)</td><td>_fbp</td><td>This cookie identifies visitors coming from Meta tools to deliver a series of ads, such as real-time bidding advertisements from advertisers.</td><td>3 months</td></tr><tr><td>Google Ads<br/>(DoubleClick)</td><td>gcl_au</td><td>This cookie stores information about ad clicks in order to measure conversions from Google Ads campaigns.</td><td>3 months</td></tr><tr><td>Google Ads<br/>(DoubleClick)</td><td>Test_cookie</td><td>This cookie is used to check whether the visitor’s browser allows cookies to be set for advertising and measurement purposes.</td><td>15 minutes</td></tr><tr><td>LinkedIn</td><td>li_gc</td><td>This cookie indicates whether the visitor has consented to LinkedIn cookies.</td><td>6 months</td></tr><tr><td>LinkedIn</td><td>bcookie</td><td>This cookie identifies the browser and helps ensure the security and proper functioning of LinkedIn services, including advertising.</td><td>1 years</td></tr><tr><td>Microsoft Advertising (UET)</td><td>_uetsid</td><td>This cookie tracks the visitor’s session for advertising attribution and conversion measurement purposes.</td><td>1 day</td></tr><tr><td>Microsoft Advertising (UET)</td><td>_uetvid</td><td>This cookie identifies visitors across visits in order to measure the effectiveness of Microsoft advertising campaigns.</td><td>13 months</td></tr><tr><td>Microsoft / Bing</td><td>MUID</td><td>This cookie identifies unique web browsers visiting Microsoft sites and is used for advertising, analytics and fraud prevention.</td><td>13 months</td></tr></tbody></table></div>

What are the cookies deposited on the Patient portal?

Strictly necessary technical cookies

The following cookies are essential for the Patient Portal to function. Without them, you would not be able to access your space securely or use the service. We don't have to ask for your consent to store these cookies.

<div class="table-scroll"><table><thead><tr><th>Cookie provider</th><th>Cookie name</th><th>Purpose of cookie</th><th>Duration of cookie</th></tr></thead><tbody><tr><td>Semble</td><td>HBFToken</td><td>This cookie is used to secure authentication and maintenance of your session on the Patient Portal, based on the secure link (magic link) sent by your practitioner.</td><td>Session duration (deleted when you close your browser or when the session expires)</td></tr><tr><td>Semble</td><td>token</td><td>This cookie is used to verify the authenticity of the access link and secure access to your Patient Portal.</td><td>Session duration or a limited period linked to the validity of the secure login link</td></tr><tr><td>Semble</td><td>userId</td><td>This cookie is used to link the active session on the Patient Portal to your patient account, so that we can display the information relating to you.</td><td>Session duration</td></tr><tr><td>Semble</td><td>practiceId</td><td>This cookie is used to route your session to the correct practice / practitioner, so that your information and documents are transmitted to the healthcare professional who is treating you.</td><td>Session duration</td></tr></tbody></table></div>

Audience measurement cookies

We use cookies for audience measurement and content personalisation to analyse Patient Portal usage and improve your experience. These cookies require your consent before being deposited :

<div class="table-scroll"><table><thead><tr><th>Cookie provider</th><th>Cookie name</th><th>Purpose of cookie</th><th>Duration of cookie</th></tr></thead><tbody><tr><td>Pendo</td><td>_pendo_accountId.&lt;id&gt;</td><td>This cookie identifies the account associated with the current user.</td><td>13 months</td></tr><tr><td>Pendo</td><td>_pendo_guides_blocked.&lt;id&gt;</td><td>This cookie records whether in-app guides have been suppressed for this visitor.</td><td>13 months</td></tr><tr><td>Pendo</td><td>_pendo_meta.&lt;id&gt;</td><td>This cookie is used to store technical information about how you use the portal (for example, which pages you visit) so that we can improve the service and fix problems.</td><td>13 months</td></tr><tr><td>Pendo</td><td>_pendo_sessionId.&lt;id&gt;</td><td>This cookie is used to identify your current visit to the portal as a single session, so that actions performed during the same visit are kept together.</td><td>Session duration</td></tr><tr><td>Pendo</td><td>_pendo_utm.&lt;id&gt;</td><td>This cookie is used to remember how you arrived on the portal (for example, from a particular email or campaign), in order to measure the effectiveness of our communications.</td><td>Session duration</td></tr><tr><td>Pendo</td><td>_pendo_visitorId.&lt;id&gt;</td><td>This cookie is used to assign a unique identifier for the visitor (anonymous or identified) to track usage over time and improve its features.</td><td>13 months</td></tr></tbody></table></div>

How to manage cookie settings?

Managing cookies on the Website

You are informed of the existence and installation of cookies via the information banner displayed on the homepage on the Semble’s Website.

If you click on the "Deny" button, only strictly necessary cookies will be installed on your device as they allow the good functioning of our Website. By clicking on "Allow all", you give your consent to functional cookies, audience measurement cookies and advertising cookies being set on your device for the purposes described above. This may entail the processing of personal data by Semble and its partners.

You may at any time consult the list of cookies and exercise your rights. You can accept or refuse all or specific cookies – except strictly necessary ones – (i) via the banner by selecting the relevant categories and clicking “Allow selection”, or (ii) via the icon displayed in the left corner of each page of our Website.

Important: If you block or subsequently delete strictly necessary cookies through cookie blockers, some aspects of our Website may not work properly, and you may not be able to access all or part of our Site.

Managing cookies on the Patient Portal

You are informed about the use of cookies when you access the patient portal, through the information banner displayed upon login.

If you click on the "Reject" button, only strictly necessary cookies will be installed on your device as they allow the good functioning of the Patient Portal. By clicking on "Accept", you give your consent to audience measurement cookies being set on your device for the purposes described above. This may entail the processing of personal data by Semble and its partners on behalf of your healthcare professionals.

At any time, you may consult the list of cookies and manage your preferences by clicking the “Cookie Preferences” link in the footer of the Patient Portal.

Managing Third-party cookies

Third-party cookies placed on our Website allow these third parties to collect and use your browsing data for their own purposes, in order to deliver targeted advertising and content tailored to your interests.

For more information, you can consult their privacy policy:

• Google / YouTube
• LinkedIn
• Facebook
• Microsoft

Managing cookies on your browser

You can also configure your browser to accept or refuse all or part of the cookies. For more information, please follow the link corresponding to your browser:

To manage cookies on Google Chrome,

To manage cookies on Internet Explorer,

To manage cookies on Mozilla Firefox,

To manage cookies on Safari,

To manage cookies on Opera.

Data Subject Rights

Should personal data be processed thanks to cookies deposited on your terminal equipment, their processing will be subject to our privacy policy, and you will be entitled with the corresponding data subjects rights, i.e. right to access, rectify, limit, erase, object and port the personal data concerning you.

To know more about how Semble is processing your personal data, you may consult our Privacy Policy.

If you have any questions or comments about the way we use cookies, you can contact Semble Data Protection Officer at the following email address: ​​compliance@semble.io

Entry into force

This cookie policy and any amendments thereto shall be effective as of the date of posting. We reserve the right to amend it to reflect any change implemented in our cookies management. We invite you to consult this policy regularly should you wish to keep up with possible changes brought to it.

‍