Semble Masterclass: Elevating patient engagement across the care journey

Thank you so much for all your questions during this webinar. We had plenty of questions still to answer at the end of the session, both related to the Masterclass topic and other Semble queries. We have answered all of these below. If you find your question has not yet been answered, please get in touch.

How can we create and optimise feedback forms for patients as follow-up communications after appointments?

You can create and optimise feedback forms using the Questionnaire functionality within Semble. Once these are created, you can add the link into the follow-up appointment template (as demonstrated in the webinar). If you need to move questions around or change sections, please do email support@semble.io for assistance with this.

If you set a four-week follow-up email, but patient books and attends another appointment in two weeks, does the four-week automatic follow-up get pushed back? Or will they get two follow-up emails?

The emails will go out as scheduled for the individual appointments made. The system will not see they've had more appointments. However, you can manually cancel scheduled emails per patient from the Communications section in Semble.

Is there a way of automatically sending the feedback forms and follow-ups to former patients?

Not at the moment. Currently, the best way to do this is send the email manually using the Communications section on the patient file.

Will invoice sharing happen automatically upon creation, or do we have the option to share manually?

If the auto invoice feature is switched on, all invoices will be sent automatically. As you schedule them in your settings if they are unpaid, you will still have the option to also send invoices manually if you wish. You can also switch auto invoicing off entirely and just send invoices manually, depending on your preferences. For more information on invoicing, take a look at our Semble Masterclass session on payments and billing.  

Is there any easy way for patients to request prescriptions through Semble?

Clinics usually use the Questionnaire functionality within Semble to do this. The link can then be used on your website, in emails or even on devices at your clinic, such as an iPad at check-in and check-out.  

Once these questionnaires are submitted by the patient you’ll receive a notification. The request will sit in the Consultations section of the patient file. Following this, you may wish to raise the prescription or create a task to action it.  

Will Semble make it possible to remove certain labels without having to remove all?

This is a great idea and something that we would love to look into for the future. Your suggestions are key to the development of Semble, so please do submit this feature request - and any others – to our product team.

Will it be possible to book recurring appointments for patients? For example, weekly therapy appointments for six weeks.

This is a great idea and something that we would look to work on in the future. Please submit this feature request - and any others – to our product team.

Will it be possible for patients to add multiple products to one online booking?

This is a great idea. It’s not something we currently offer, but please submit this feature request - and any others – to our product team so we can look further into this.  

I mainly work with private patients and invoice insurers directly. Patients have an authorisation code for their complaint (i.e., knee surgery). When they come back with a new problem, such as a shoulder injury, they are given a new authorisation code. Is there a way Semble can permanently link separate authorisation codes to specific complaints?

This is a great idea. It’s not something we currently offer, but please submit this feature request - and any others – to our product team so we can explore this further.

Please could you help guide us on how to categorise patients by doctor, member, condition, if in treatment, gender and age etc. This would be helpful for clinic planning, invites and admin.

I would need more detail to answer this fully. In terms of categorising patients by doctor, Access Groups may be best suited to you. If this is not what you’re looking for, you may find patient labels suitable. Labels can be used in many different scenarios for categorisation and organisation purposes.  

If you need further help with this query, do reach out to our great support team on support@semble.io.

If we have different providers, how do I set up different appointment types to them and active them separately.

I would need more detail to answer this fully. You can set up as many appointment types as you need via the Products tab. If you have one product offered by several providers at different prices for example, you may wish to use the Contract Pricing feature.

If you need further help with this query, please reach out to our support team on support@semble.io.

Can I print off a report to show membership details for any patients in our database, including the type of membership and start date?  
Yes! You can generate a ‘Patient Data’ report which will contain the membership status, the membership name and membership start date.

If I'm using Semble Pay and the patient pays for the appointment at the time of booking, is their 'paid' invoice is sent to them automatically?

Yes, that’s correct. A receipt will be emailed to the patient automatically and the clinic can choose to receive a booking confirmation. However, it’s not yet possible for you to receive a notification about payment. For more information on Semble Pay, take a look at our Semble Masterclass session on payments and billing.

Am I right in thinking that if I'm using Semble Pay and the patient pays for the appointment at the time of booking, their 'paid' invoice is sent to them automatically?

If this appointment is made through online booking, then a receipt will go to the patient. If not, the invoice will need to be sent manually if it has already been paid. For more information on Semble Pay, take a look at our Semble Masterclass session on payments and billing.

If a client cancels an appointment, is there a way to put a note on it so we know why it was cancelled when we look back at it?

If the patient cancels via their online booking link, they will not be able to add a cancellation reason. However, if you cancel the appointment on their behalf via the Appointments section, then you will be able to record the reason - the system will prompt you and this will show on reports.

Any progress on tracking patients using a bundle of appointments purchased? I.e. how many they have left.

This is also something that we are looking at in some detail, both from an insurance perspective related to authorisation codes, as well as from a non-insurance perspective. Please submit this feature request - and any others – to our product team.