As a Consultant Cardiologist at OneWelbeck, Dr Rahim Kanji's service spans rapid-access assessment, advanced diagnostics and ongoing risk reduction for patients at every stage. He emphasises continuity: assessment, testing, results, and treatment plans flow as a single, coherent journey rather than fragmented touchpoints.
His ethos is simple and rigorous: outcomes improve when clinical precision meets a human experience. He prioritises clear communication, fast follow‑ups and shared decisions, meeting patients where they are with the visibility and reassurance they increasingly expect.
As Dr Kanji modernised his private practice, Semble became the backbone that let him deliver faster, safer care while reclaiming precious time for both his patients and himself.
As he puts it, “Semble, for me, has changed my life.” That change spans clinical workflows, patient communications, booking and billing, as well as a more human experience for everyone involved.
Before Semble, Dr Kanji’s private practice was held together by spreadsheets, manual processes and late nights.
“I had an encrypted laptop and was keeping patient letters on a file on that laptop. I would then be calling GP practices to get their email and postal addresses, and submitting the letters whenever my practice manager was unable to do so.”
The real cost wasn’t just inefficiency. That administrative overhead consumed time that should have been spent on clinical decisions and patient interactions.
“My time is better spent in the clinic room, conveying lifestyle changes, treatment strategies, identifying problems. Not walking to the Post Office and calling admin staff.”
Without a single system of record, he juggled logins, files and channels, making it harder to stay on top of results, send letters promptly and close the loop on care plans.
Dr Kanji’s approach to cardiology blends two imperatives: comprehensive, coordinated care for diagnosed patients and proactive prevention for a growing cohort of younger, health‑engaged people.
“At OneWelbeck, I see patients who have had a condition, but also patients who are just wanting to make sure that they’re not sitting on a time bomb. And for those patients, I think we make a real impact.”
That means the clinic must handle continuous monitoring, results tracking and fast follow‑ups, while making it effortless for busy people to engage.
Underpinning this is a belief that a positive experiencedrives outcomes: “The patient experience is vitally important – it’s the patient journey from start to end. Every point along this pathway needs to be optimised”
That starts with online bookings, which Dr Kanji wanted to be as accessible as possible.
“Some patients work eight to eight. How could they pick up the phone and book an appointment? It’s not going to happen.”
For Dr Kanji, care with his patients is a partnership. Part of this partnership mean patients having visibility over their care and being able to make informed decisions based on the information available to them: “Patients are engaged and want to prevent problems down the line. They demand visibility, they want to analyse their results, month by month.”
To meet that expectation without widening digital divides, Dr Kanji needed a platform that feels invisible but keeps the whole pathway connected.
Semble now anchors Dr Kanji’s clinic operations, bringing records, labs, communications, booking and billing into one place.
This means all the admin that was consuming Dr Kanji’s crucial clinical time is now eliminated. No more unnecessary phone calls. No more trips to the Post Office. Just prepared appointments that run smoothly.
“Because Semble is integrated, I'm not having to go through different files on my laptop, I'm not having to jump through different logins. Everything is on a simple system. With Semble, when I see a patient, I can quickly bring up their letters, bring up their lab results. I can remind myself of what’s going on.”
Clinically, consolidation and integration are the game changers. Dr Kanji can track lipid targets, audit journeys and adjust therapy when it matters. Quick lab results tighten the loop further: “The data will come straight into Semble – as soon as the results become available, they are there live.”
That immediacy lets his practice manager schedule follow‑ups the same day results land: “From the patient’s perspective, it shows we’re truly on top of their care.”
When it comes to avoiding that 8am dash to make an appointment, Semble makes access simple. “I love the online booking. They can go to my website or the OneWelbeck site, see my availability, book in, and it automatically enters my diary.”
For patients working long hours, that self‑serve booking and automatic diary sync removes friction. Communication is likewise hands‑off and reliable: “Communication through Semble is automated, so I’m not having to send confirmation emails out. And if someone doesn’t use email, there’s an SMS option too.”
The patient portal closes the loop with transparency and empowerment. Patients can review results, see letters, and follow their progress between visits, supporting shared decisions and sustained engagement over time.
“The patient is part of this portal where everythingresides. It’s fantastic for me; for them it’s invaluable, they can track theirresults and data very nicely.”
Reclaiming time for life: The personal impact of a seamless clinic
Perhaps the most meaningful shift is human. With admin reduced to clicks, Dr Kanji can focus not only on medicine, but on life outside the office, too. This is crucial for providing the rest and recuperation needed to do a demanding job.
“Instead of making visits to the Post Office on a Saturday, that time is now spent with my children, going to the park. It’s changed the way I deliver care, but for me, it’s made me a better husband, made me a better father. It’s certainly enabled me to spend more time with my family.”
Semble didn’t just digitise Dr Kanji’s workflow. It gave him a single, integrated platform that keeps the whole journey, both clinical and human, moving forward. In his words: “I love the communication, I love the automation, I love how I can go back in time and track things and see how things are changing.”
That’s modern cardiology as it should be: precise, proactive and deeply personal.